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Privacy Policy

OnGuardAI Privacy Policy
Effective Date: February 13, 2026
Last Reviewed: February 13, 2026


At OnGuardAI, Inc. ("OnGuardAI," "we," "us," or "our"), we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, website, and scam detection services (collectively, the "Services").
 

Our Core Privacy Promise: Ephemeral Processing
Unlike traditional call recording apps, OnGuardAI is built on a Zero Retention architecture. We use Artificial Intelligence (AI) to analyze conversations in real-time to detect scams, but we do not record, store, or archive the audio or transcripts of your conversations. Once the analysis is complete, the content data is permanently discarded.
 

By using our Services, you agree to the practices described in this policy and our Terms of Service.

 

1. Information We Process (And How Long We Keep It)
To provide accurate scam detection, we process different types of data. It is critical to understand the difference between Ephemeral Content (which we delete instantly) and Service Metadata (which we keep to manage your account).
 

A. Content Data (Ephemeral - NOT Stored)
When you use the "Call Monitoring" or "Face-to-Face" features, we process the following audio data strictly in volatile memory (RAM):
 

  • Telephony Audio: Voice audio captured during phone calls.

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  • Ambient Audio: Audio captured by your device’s microphone during in-person interactions (Face-to-Face mode).

 

  • Transcripts: The real-time, ephemeral text conversion of the conversation used solely for in-memory analysis.

 

  • Our Handling: This data is sent to our AI processors for immediate analysis and is discarded milliseconds after processing. We do not write this data to a disk or database. We do not allow our AI partners to train their models on this data.


B. Service Metadata (Stored)


We retain limited, non-content metadata to operate the Service, provide user protections, and improve scam detection accuracy. Service Metadata may include:

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  • Interaction Details: Date, time, duration of the interaction, interaction type (Call vs. Face-to-Face), and incoming phone number (if applicable).

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  • Risk Assessment Results: Whether an interaction was flagged as a likely scam, the scam category (e.g., “Impersonation,” “Tech Support”), and a confidence or risk level.

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  • Detection Signals: High-level indicators or red flags identified by the system that contributed to the classification, expressed as non-verbatim summaries.

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  • User Feedback: Information you voluntarily provide, such as confirming a detected scam, reporting a false positive, or manually flagging an interaction as a scam.

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Service Metadata does not include call audio, verbatim transcripts, or the full conversational content of any interaction, and cannot be used to reconstruct a conversation.


C. Account & Device Information (Stored)


To manage your subscription and app functionality:

 

  • Identity: Name, email address, and phone number.

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  • Device Data: Mobile device ID (UDID), operating system version, carrier information, and preferred language.

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  • Payment Data: Subscription status and payment history (processed via Apple App Store or third-party secure processors).

 

2. How We Use Your Information


We use the information we collect for specific, limited purposes:

 

  • Real-Time Scam Detection: We process audio and transcripts solely to identify fraudulent patterns, synthetic voices, or scam scripts in real-time.

 

  • Intelligent Auto-Stop (Face-to-Face): For in-person monitoring, we analyze the transcript stream for "closing phrases" (such as "Goodbye" or "Not interested") to automatically stop the monitoring session and protect your privacy.

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  • Alerting You & Trusted Contacts: If a scam is detected, we use the metadata (not the audio) to trigger an alert on your device and notify your designated Trusted Contacts.

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  • Service Improvement (Metadata Only): We use aggregated and anonymized Service Metadata, including system outcomes and user-reported confirmations, to improve detection accuracy, reduce false positives, and enhance scam classification models. We do not use call audio or transcripts for training purposes.

 

  • Communication: To send you security alerts, account updates, or (with your consent) marketing offers.


3. Sharing Your Information


We do not sell your personal data. We share data only in the following restricted scenarios:


A. Trusted Contacts


If you designate "Trusted Contacts" (e.g., family members), we will share Metadata Alerts with them if a high-risk scam is detected.

 

  • What they see: "John received a likely scam call from 818-555-0199 at 2:00 PM. The caller may have been impersonating an IRS agent." 

 

  • What they DO NOT see: They do not receive a recording or transcript of the conversation.

 

B. AI Service Providers (Data Processors)


We utilize enterprise-grade AI providers (such as OpenAI or Anthropic) to perform linguistic analysis.

 

  • Strict Contracts: Our agreements with these providers mandate Zero Retention. They are contractually prohibited from storing your audio or text content or using it to train their models.


C. Legal Compliance


We may disclose Metadata (Account info, logs) if required by law, such as a subpoena or court order.

Note: Because we do not store audio or transcripts, we cannot produce them even if served with a warrant.


4. Your Rights & Choices


Depending on your location (including  CCPA/CPRA, or Canadian privacy laws), you may have the following rights:

 

  • Right to Access: You can request a copy of the account data and metadata history we hold. Any data we provide will consist solely of account information and Service Metadata, as call audio and transcripts are not retained. Note: We cannot provide call audio or transcripts as these are not stored.

 

  • Right to Deletion: You may request that we delete your account and associated metadata.

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  • Right to Correction: You may update your profile information through the App settings.

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  • Right to Opt-Out: You may opt out of marketing emails at any time.

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5. Security

We use commercially reasonable safeguards to protect the information we collect, including encryption in transit and at rest. While no system can guarantee absolute security, we continuously monitor and improve our security practices to reduce risk. You are responsible for maintaining the confidentiality of your login credentials.


6. Children’s Privacy

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Our Services are not intended for children under 18. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.


7. Contact Us


If you have questions about this Policy, please contact us:

 

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  • Mailing Addresses: 30 Windsor Ave, Westmount, Quebec, H3Y 2L8, Canada


8. Changes to This Policy

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We may update this Policy periodically. If we make material changes, we will notify you through the App or via email. Continued use of the Services after such changes constitutes acceptance.

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